Battery is decent, i buyed for research and office works and it works around 4-4.5 hours and fast charging is there

Display is avg , and does the work

Ssd , processor is best in class and doesn’t disappoint at all and 5x ram is blazing fast

Graphics card is good although I couldn’t have time to use it , but I will ,although I play some AA games like cod pc versions .it handles well like 60-70 fps on med to high setting.

Only issue I have , speaker could be louder , I have been shifting from Asus sonic master sound and it was the best , also the trackpad is kind of defective , although I don’t know about other units but mind gets right click automatically whenever I lift the laptop from one side .rest are good

Multiple Hardware Failures Within One Month

Within one month of purchase, the keyboard completely failed. After multiple visits, calls, and escalations, a keyboard replacement was finally done.

However, immediately after the replacement, the laptop stopped charging. The HP technician checked everything on-site and clearly confirmed that:

The charger is working perfectly

The issue lies with the motherboard

So within one month, this “new” laptop has already had:

Keyboard failure

Motherboard / charging failure

This clearly points to a manufacturing defect, not normal usage.

Very Poor After-Sales Experience

I have spoken to multiple HP representatives, spent hours on calls, repeated the same issue again and again, and waited through several false commitments about resolution dates. Each time, I was told something different — parts in transit, another team handling it, new timelines, etc.

As a customer, I am not responsible for HP’s internal coordination or spare-part delays. A premium laptop should simply work.

Loss of Trust

This laptop is currently unusable, despite being almost new. Given the repeated failures and exhausting service experience, I have completely lost confidence in:

The product quality

HP’s quality checks

HP’s after-sales support

This is not acceptable for a premium-priced device.

Final Thoughts

If you are considering this laptop for serious or professional use, please be aware that hardware reliability and support can become a major issue. My experience has been mentally draining and extremely frustrating.

I strongly do not recommend this product based on my experience.